Frequently Asked Questions
What makes your company special?
Every journey we design is thoughtfully crafted with you in mind. Your preferences. Your likes, dislikes. Your must-sees, must-tries and can’t-wait-to-dos. We take the time to understand your interests, travel style and dream destination, ensuring each itinerary reflects your unique vision. Whether you're seeking luxurious escapes or meaningful moments on a budget, we tailor every detail to create an unforgettable experience that feels effortless and entirely your own.
Why should I use you over an online travel engine or CostCo?
While online travel sites and big-box vendors like Costco may offer tempting prices, they can’t match the personalized service, expert guidance and real-time support of Compass Concierge Travel Co. We create proposals, craft custom itineraries tailored to your unique preferences, handle every detail from start to finish and provide insider perks you won’t find online. More importantly, we're just a text or call away. No hold music. No automated systems. We're ready to answer questions, solve problems and elevate your experience every step of the way. You’re not just booking a trip. You’re gaining a dedicated, personal travel advisor who makes your vacation seamless, stress-free and unforgettable.
Do you specialize in anything specific?
Ashley is a big beach bum and loves Mexico and the Caribbean. She is very familiar with the Quintana Roo area (Cancun, Riveria Maya, Playa del Carman, Tulum) as well as the U.S. and British Virgin Islands. However, as an avid world traveler and having visited 15+ countries, her knowledge and experience extends beyond beach vacations, and she can help you book amazing adventures across the globe.
Do you charge a fee?
Our services include concierge-level planning to make your travels as seamless as possible. In consideration of our dedicated time to presenting you personalized itineraries and continued planning support, we do have a standard flat fee based on itinerary length. However, there are never extra charges added on top of bookings, excursion costs, transportation expenses, etc. More often than not, our clients enjoy special pricing and added benefits you won’t find on typical booking sites!
What budgets do you work with?
We're dedicated to helping our clients create the best itinerary at the best value. We cater to a wide range of budgets and can offer multiple curated options for you to consider. Most importantly, we want you to enjoy a seamless planning experience and create lasting memories with your travel investment.
Who do you work with?
Families, couples, groups, individuals and professionals. We welcome all travelers! We understand that no two trips are the same, and we cater to your individual needs to make your journey as seamless as possible.
Parents, we know traveling with kids can sometimes feel overwhelming. With our concierge approach, we'll make the process as stress-free as possible so you can simply focus on the fun stuff!
Can I personalize my experience while traveling with a group?
Yes, indeed! Even if you're traveling with a group, there's always room for personal exploration. Would you rather zip-line while the rest of the group snorkels? We can tailor parts of your itinerary to suit your interests while ensuring you're still part of all the key group experiences.
What types of trips do you plan?
The world is your oyster! All-inclusives, family resorts, island or city hopping, cruises, private sails, luxury villas, and more... even castles! Have something in mind? Let's make it happen!
Can you help plan events? Weddings?
Absolutely! With an extensive and professional background in wedding coordination and corporate event planning, we'll utilize our specialized skill set to create a personal experience for you and your guests. On-site coordination and planning are available.
What specialty services do you offer?
Our services page details concierge add-on options that will save you valuable time and ensure extra to-do's are off your plate. Don’t see what you’re looking for? Let's chat!
Do I need a passport? What do I need to do?
We're certainly happy to provide information that will aid you in the process. Our Resources page provides links to essential information and official government travel sites that can help you meet your travel requirements.